Your lease is for a period of 342 days, the total base rent of which is listed in your lease, and payments are made in twelve equal monthly installments. The total base rate is based on the number of days between August 24th and July 30th. In other words, you are not paying for August 1st through August 23rd, only August 24th through July 30th of the following year.
The first payment for each lease is due on August 1st, and the last is due on July 1st of the following year. Thus, you make your first payment by August 1st (before move-in) and your last payment will be made on July 1st, even though your lease will not end until July 30th.
All rental payments are due and payable as set forth by the lease on or before the first (1st) day of each month by credit card, certified check, personal check or money order.
|Payment 1:||August 1||Payment 5:||December 1||Payment 9:||April 1|
|Payment 2:||September 1||Payment 6:||January 1||Payment 10:||May 1|
|Payment 3:||October 1||Payment 7:||February 1||Payment 11:||June 1|
|Payment 4:||November 1||Payment 8:||March 1||Payment 12:||July 1|
Payment Options and Information
Paying By Certified Check, Personal Check, or Money Order
The main office will accept certified checks, personal checks, or money orders Monday through Friday, 9 AM to 5 PM. August through April, these payments can also be made 24 hours a day at the dropbox located in the Clubhouse vestibule. These payments can also be mailed to the below address:
8000 Boteler Lane.
College Park, MD 20740
All payments should include the resident’s name and apartment number in the memo section of the check or money order.
Non-sufficient Funds: If we receive a returned check for non-sufficient funds (NSF), the resident will be required to repay the amount of the check and all additional charges within forty-eight hours of notification. All returned checks are charged a twenty-five ($25.00) returned check fee in addition to the five percent (5%) late charge, if this results in repayment being received after the tenth of the month. After two (2) NSF checks, we will no longer accept personal checks for that account; only certified checks or money orders will be accepted.
Paying By Credit Card, Debit Card, or Bank Draft
Payments may be made online using credit card, debit card, or bank draft by logging into the resident portal. These payments may be made on a one-time basis or as a recurring payment schedule.
All electronic transactions incur a service fee. For bank drafts, the service fee is waived.
If a resident plans to use financial aid from the University of Maryland to fulfill his/her financial obligations with The Courtyards, all payment deadlines and late fees remain the same regardless of the Financial Aid disbursement schedule. Resident should plan ahead to make an on-time payment to The Courtyards and reimburse him/herself or the payee once the aid disbursement is complete.
Rent must be paid in full. No partial or postdated checks may be submitted. Residents should write their full name and apartment number in the memo section of the check.
While rent is due on the first of each month, we do allow a 10 day grace period before a late fee is charged to the account. A five percent (5%) late fee will be applied to the rental account if rent is paid after 5:00 PM Eastern Standard Time on the tenth (10th) day of the month. Late charges are considered and charged as additional rent.
If a resident plans to pay rent electronically, we encourage them to consider setting up a recurring payment through the Resident Portal. The recurring payment option is very easy to set-up and manage, and provides the benefit of not having to remember to mail or drop off a payment or to log-in and make the one-time payments.
Like one-time electronic payments, the use of a debit/credit card (transaction fees apply) or a bank draft are all acceptable methods of payment. The recurring payment option allows your student to choose the payment method, payment amount, and payment frequency. Residents may edit their payment settings at any time to change them or to stop using the recurring option.
Recurring and electronic payments schedule through the bank are not transferred to The Courtyards electronically. A paper check is mailed by the bank to The Courtyards when utilizing this option. The Courtyards encourages all residents to use the Resident Portal to schedule electronic and recurring payments to ensure timely receipt.
Rental Payment Notifications
Please note, some rental installment notifications are sent automatically regardless of account balance. A Rent Demand Notice will be sent to residents after the fifteenth (15th) day of the month if rent has not been paid in full. This notice informs residents that the Courtyards may exercise their right to file legal action for non-payment of rent and to regain possession of the apartment
If rent still has not been paid in full by the next rental installment due date of the 1st, legal action will be filed as stated in the Rent Demand Notice. The cost for all such actions will be charged to the resident’s account. Personal checks will not be accepted for payment once legal action has been filed; the balance must be paid by certified check or money order.
Financial charges may be appealed by the resident under the following circumstances:
- The charge was applied in error
- The Resident has additional information / documentation regarding responsible party
- A resident is taking responsibility for charges applied to another account
- Responsible party must select “Claim Charge Responsibility” below.
*Appeals will not be accepted from guarantors or any other party on behalf of the resident. Each resident must appeal his/her own damage. Appeals will not be accepted from an individual on behalf of all residents in an apartment.
*Be sure to have all information and documentation completely assembled prior to submission. Multiple appeals will not be accepted for the same charge.
Click on the “Appeal” button to submit the charge appeal form. All fields must be completed. Please be as detailed as possible to aid our staff in accurately investigating your concerns. Where possible, please include dates, times, work order numbers, or any other documentation available. You must describe the specific damage(s)/charge(s) you are appealing and your justification of why you are not responsible for them. We urge all residents to reference their lease prior to submitting an appeal.
If a resident wishes to claim responsibility for charges assessed to another account, please click on the “Claim Charge Responsibility” button below. It is also highly recommended that the individual whose account was charged also submit an appeal and indicate that you are taking responsibility for the charges.
An email will be sent within 48 business hours to confirm the appeal has been received. The resident will be contacted once a decision has been reached. The process can range from 7 to 30 days depending on current volume and the complexity of the appeal investigation. During this time, any documentation on file will be referenced in conjunction with resident-submitted documentation.
Please note: submission of an appeal does not negate the resident’s responsibility to pay. Should the resident be found not responsible for the charge, a credit will be issued, and a refund mailed (for past residents). Accounts not paid in accordance to the lease and its deadlines are subject to submission to collection agency and credit reporting. The accounting and appeals processes are independent. Payment of your charge does not influence the outcome of an appeal in any way.