Frequently Asked Questions for SCC and CTY Residents
Updated 4.1.2020
Our FAQs will be updated regularly when there is new information to share. If you have specific questions or need our assistance, please email southcampuscommons@cocm.com or thecourtyards@cocm.com.
Why are services limited?
Services have been reduced to essential functions (e.g., emergency maintenance issues and cleaning of high touch public areas) in order to protect our staff and the students we serve. Students should be mindful of carrying keys and ID cards because our ability to issue spare keys and swipes will be limited in order to support required social distancing, reduce in-person interactions, and support infection control efforts. We continue to have 24-hour on call response (professional staff and emergency maintenance). Given the current stay-at-home order, staff may experience some delay in responding on-site while responding to issues if staff are stopped on route to campus and asked to identify which essential functions they perform.
If I have an emergency, how do I reach staff?
Please monitor your email regularly. The South Campus Commons and Courtyards management team will continue to update all residents via email. Please pay close attention to email notices from southcampuscommons@cocm.com or thecourtyards@cocm.com and please read them in their entirety. We will also continue to update this FAQ document as we have new information.
How can I stay informed?
If you have specific questions or need our assistance, South Campus Commons residents should email southcampuscommons@cocm.com or call 301-314-2499. Courtyards residents should email thecourtyards@cocm.com or call 301-314-2466.
UMD / MEDCO Agreement
If I did not move in and did not request a cancellation by August 12 by 12pm, am I responsible for housing costs?
Yes, you are responsible for your fall and spring housing costs.
If I moved in and then moved out but did not turn in my key am I responsible for housing costs?
Yes, you are responsible for your fall and spring housing costs due to your possession of the unit by maintaining your keys. You may be released from your remaining financial obligation if you are able to find an eligible replacement.
If I moved in am I responsible for my housing costs under this agreement?
Unless you moved out and properly returned keys by August 12 by 12pm, you are responsible for your fall and spring housing costs. You may be released from your remaining financial obligation if you are able to find an eligible replacement.
When will the credit be applied?
Credits for all eligible residents will be applied during the month of January toward spring housing costs. Eligible residents are those that did not move in and requested cancellation by August 12 at 12pm.
Will Fall late fees be waived under this agreement?
Fall semester late fees will be waived for eligible residents under this agreement.
If I did not move in and requested cancellation by August 12 at 12pm, how does this affect me if I made payments for the Fall semester?
Any payments made by eligible residents under this agreement will be credited toward spring housing costs. Eligible residents are those that did not move in and requested cancellation by August 12 at 12pm.
If I did not move in and requested cancellation by August 12 at 12pm, how does this affect me if I made no payments for the Fall semester?
Your fall payment obligations will be waived, but you are still responsible for your spring payment obligations.
I requested cancellation by August 12 at 12pm and did not move in. I do not want to return for the duration of my lease. How can I cancel the rest of my lease?
Your fall payment obligations have been waived but you are still responsible for your spring housing costs. However, you may be released from your spring obligation if you are able to find an eligible replacement.
When can I move in for the remainder of my lease?
You can move in as early as January 2, 2021.
When will I know if I am eligible for the Spring credit?
Eligible residents will be contacted by January 8, 2021. Eligible residents are those that did not move in and requested cancellation by August 12 at 12pm.
If I have questions about which category I fall into who should I contact?
Please contact southcampuscommons@cocm.com / thecourtyards@cocm.com after January 8 to confirm.