The main office will accept certified checks, personal checks, or money orders Monday through Friday, 9 AM to 5 PM. August through April, these payments can also be made 24 hours a day at the dropbox located in the Clubhouse vestibule. These payments can also be mailed to the below address:

The Courtyards
Management Office
8000 Boteler Lane.
College Park, MD 20740

All payments should include the resident’s name and apartment number in the memo section of the check or money order.

Non-sufficient Funds: If we receive a returned check for non-sufficient funds (NSF), the resident will be required to repay the amount of the check and all additional charges within forty-eight hours of notification. All returned checks are charged a twenty-five ($25.00) returned check fee in addition to the five percent (5%) late charge, if this results in repayment being received after the tenth of the month. After two (2) NSF checks, we will no longer accept personal checks for that account; only certified checks or money orders will be accepted.

Residents may submit payments online using credit card, debit card or bank draft by logging into the resident portal.  These payments may be made on a one-time basis or as a recurring payment schedule.  Electronic payments are subject to an additional service fee, however this fee is waived for bank draft payments.

If a resident plans to use financial aid from the University of Maryland to fulfill his/her financial obligations with The Courtyards, all payment deadlines and late fees remain the same regardless of the Financial Aid disbursement schedule. Resident should plan ahead to make an on-time payment to The Courtyards and reimburse him/herself or the payee once the aid disbursement is complete.

Rent must be paid in full.  No partial or postdated checks may be submitted.  Residents should write their full name and apartment number in the memo section of the check.

While rent is due on the first of each month, we do allow a 10 day grace period before a late fee is charged to the account.  A five percent (5%) late fee will be applied to the rental account if rent is paid after 5:00 PM on the tenth (10th) day of the month.  Late charges are considered and charged as additional rent.

Like one-time electronic payments, residents may use a debit/credit card (transaction fees apply) or a bank draft to pay. The recurring payment option allows the resident to choose the payment method, payment, amount, and payment frequency.  Payment settings may be changed at any time to change your payments or to stop using the recurring option.

Recurring and electronic payments scheduled through the bank are not transferred to The Courtyards electronically. A paper check is mailed by the bank to The Courtyards when utilizing this option. The Courtyards encourages all residents to use the Resident Portal to schedule electronic and recurring payments to ensure timely receipt.

Please note, some rental installment notifications are sent automatically regardless of account balance. A Rent Demand Notice will be sent to residents after the fifteenth (15th) day of the month if rent has not been paid in full.  This notice informs residents that the Courtyards may exercise their right to file legal action for non-payment of rent and to regain possession of the apartment

If rent still has not been paid in full by the next rental installment due date of the 1st, legal action will be filed as stated in the Rent Demand Notice.  The cost for all such actions will be charged to the resident’s account.  Personal checks will not be accepted for payment once legal action has been filed; the balance must be paid by certified check or money order.

• The charge was applied in error
• The resident has additional information / documentation regarding responsible party
• A resident is taking responsibility for charges applied to another account

*While appeals can not be accepted from guarantors or any other party on behalf of the resident, we hope this information helps you to guide your student through the process. Each resident must appeal their own damage. Appeals will not be accepted from an individual on behalf of all residents in an apartment.

The process can range from 7 to 30 days depending on current volume and the complexity of the appeal investigation.  During this time, any documentation on file will be referenced in conjunction with resident-submitted documentation.

Please note: submission of an appeal does not negate the resident’s responsibility to pay.  Should the resident be found not-responsible for the charge, a credit will be issued, and a refund mailed (for past residents).  Accounts not paid in accordance to the lease and its deadlines are subject to submission to collection agency and credit reporting.  The accounting and appeals processes are independent.  Payment of your charge does not influence the outcome of an appeal in any way.

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