The Courtyards
Management Office
8000 Boteler Lane.
College Park, MD 20740

All payments should include the resident’s name and apartment number in the memo section of the check or money order.

Non-sufficient Funds: If we receive a returned check for non-sufficient funds (NSF), the resident will be required to repay the amount of the check and all additional charges within forty-eight hours of notification. All returned checks are charged a twenty-five ($25.00) returned check fee in addition to the five percent (5%) late charge, if this results in repayment being received after the tenth of the month. After two (2) NSF checks, we will no longer accept personal checks for that account; only certified checks or money orders will be accepted.

All electronic transactions incur a service fee.  For bank drafts, the service fee is waived.

If a resident plans to use financial aid from the University of Maryland to fulfill his/her financial obligations with The Courtyards, all payment deadlines and late fees remain the same regardless of the Financial Aid disbursement schedule. Resident should plan ahead to make an on-time payment to The Courtyards and reimburse him/herself or the payee once the aid disbursement is complete.

The installment must be paid in full.  No partial or postdated checks may be submitted.  Residents should write their full name and apartment number in the memo section of the check.

While the installment payment is due on the first of each month, we do allow a 10 day grace period before a late fee is charged to the account.  A five percent (5%) late fee will be applied to the resident’s account if the installment is paid after 5:00 PM Eastern Standard Time on the tenth (10th) day of the month.  Late charges are considered and charged as additional payments.

If a resident plans to pay their installment electronically, we encourage them to consider setting up a recurring payment through the Resident Portal. The recurring payment option is very easy to set-up and manage, and provides the benefit of not having to remember to mail or drop off a payment or to log-in and make the one-time payments.

Like one-time electronic payments, the use of a debit/credit card (transaction fees apply) or a bank draft are all acceptable methods of payment. The recurring payment option allows your student to choose the payment method, payment amount, and payment frequency. Residents may edit their payment settings at any time to change them or to stop using the recurring option.

Recurring and electronic payments schedule through the bank are not transferred to The Courtyards electronically. A paper check is mailed by the bank to The Courtyards when utilizing this option. The Courtyards encourages all residents to use the Resident Portal to schedule electronic and recurring payments to ensure timely receipt.

Please note, some installment notifications are sent automatically regardless of account balance. A Rent Demand Notice will be sent to residents after the fifteenth (15th) day of the month if the installment has not been paid in full.  This notice informs residents that the Courtyards may exercise their right to file legal action for non-payment of rent and to regain possession of the apartment

If the installment still has not been paid in full by the next installment due date of the 1st, legal action will be filed as stated in the Rent Demand Notice.  The cost for all such actions will be charged to the resident’s account.  Personal checks will not be accepted for payment once legal action has been filed; the balance must be paid by certified check or money order.

• The charge was applied in error
• The Resident has additional information / documentation regarding responsible party
• A resident is taking responsibility for charges applied to another account
  • Responsible party must select “Claim Charge Responsibility” below.

*Appeals will not be accepted from guarantors or any other party on behalf of the resident. Each resident must appeal his/her own damage.  Appeals will not be accepted from an individual on behalf of all residents in an apartment.

*Be sure to have all information and documentation completely assembled prior to submission.  Multiple appeals will not be accepted for the same charge.

Click on the “Appeal” button to submit the charge appeal form.  All fields must be completed. Please be as detailed as possible to aid our staff in accurately investigating your concerns.  Where possible, please include dates, times, work order numbers, or any other documentation available.  You must describe the specific damage(s)/charge(s) you are appealing and your justification of why you are not responsible for them.  We urge all residents to reference their lease prior to submitting an appeal.

If a resident wishes to claim responsibility for charges assessed to another account, please click on the “Claim Charge Responsibility” button below.  It is also highly recommended that the individual whose account was charged also submit an appeal and indicate that you are taking responsibility for the charges.

An email will be sent within 48 business hours to confirm the appeal has been received.  The resident will be contacted once a decision has been reached.  The process can range from 7 to 30 days depending on current volume and the complexity of the appeal investigation.  During this time, any documentation on file will be referenced in conjunction with resident-submitted documentation.

Please note: submission of an appeal does not negate the resident’s responsibility to pay.  Should the resident be found not responsible for the charge, a credit will be issued, and a refund mailed (for past residents).  Accounts not paid in accordance to the lease and its deadlines are subject to submission to collection agency and credit reporting.  The accounting and appeals processes are independent.  Payment of your charge does not influence the outcome of an appeal in any way.

Claim Charge Responsibility   Appeal