The Courtyards strives to make our apartment complex a comfortable community for all residents. We offer a number of resources, amenities, services, and facilities to accomplish this. Many services are available the majority of the day. Emergency services are always available through the offices in the clubhouse or by calling the RA on Duty after hours. Explore below to see the services available at The Courtyards.
The management office is located in the Clubhouse. Here, residents can pay their rental installment, get information about leasing, and submit general inquiries. The offices of the Courtyards’ professional staff are also located here.
The Management Office normal hours of operation are:
Monday – Friday: 9 AM – 5 PM
Each resident is provided 3 keys at check-in: one for their front door, one for their bedroom door, and one for their mailbox. Residents are strictly prohibited from sharing or duplicating any keys, and they are responsible for returning their key at the conclusion of their lease.
If you lose your keys, it is extremely important to notify the Courtyards immediately. As a safety precaution, we will change the locks on both your apartment front door and your individual bedroom.
Lost keys will be replaced at the expense of the resident.
The Terp Exchange gives our residents important information and reminders about upcoming events, deadlines, policies, etc. This newsletter is sent via email to each resident. The newsletter covers monthly information like upcoming programs, happenings in the community, monthly contest winners, and more!
After Hours Desk
The After Hours Desk is available for your convenience. The After Hours Desk August hours of operations are:
Please call the RA on Duty for emergency issues after business hours 301.906.3623
At the After Hours Desk, residents may enjoy the following services:
- Pick up packages
- Check out a loaner key
- Check-out equipment (with proper ID)
- Rec Room Supplies
- Video Games and controllers
- Check out of their apartment
Internet / Wireless
The Courtyards provides both wired and wireless internet service in your apartment through the University of Maryland. All rules and regulations for use of the network apply.
If you are having Internet issues, call 301.314.DATA for network support. The information Systems Unit also provides on-site field technician support in resolving connectivity issues.
Reminder: If you’re having trouble with a university IT resource such as Testudo or the MyUM portal, the place to find whether there is a system-wide problem is the OIT Help Desk Website: www.helpdesk.umd.edu. You can see a listing of known issues and scheduled outages there, and also use the IT Service Center to subscribe to updates on any listed issues.
The Courtyards provides Comcast cable service through the University of Maryland. Click here for the cable channel line-up. We hope that you can catch up on your favorite shows after class.
The University of Maryland on-campus residence halls and Greek chapter houses, South Campus Commons apartments, and University Courtyards apartments are equipped with a Q2Q system, which allows students to have their television with QAM-compliant tuner connected straight to the wall plate. The television will be connected directly to the wall jack using a coaxial cable cord and will not use a cable box.
Cable Troubleshooting Tips and Tricks
In the event a student has issues or concerns with their cable service they should first try the following steps:
Verify that there is a coaxial cable going from the wall plate to the television. The coaxial cord must be connected to the barrel connector on the back of the TV and be tightly connected to the wall jack.
*Please note, only a Coaxial cable cord can be used from the wall plate to the Television. HDMI, Component, Audio Visual, or any cord of that form is not compatible with the system.
Perform a channel scan on the television. This can be done by accessing the menu on your TV. There may be several different categories inside the menu options, please navigate to the “auto scan” option. Once the channel scan is complete, hit the exit option. The full channel lineup should then be accessible on the TV.
*Please note, this process can take anywhere from 5-10 minutes depending on the TV. Please be patient. This time allows your television to search the many channels and add them to your lineup.
Still Need Assistance?
Comcast has added The Courtyards apartments to their system to allow for the scheduling of service calls. The account number or telephone number for your room is not needed when you call the Bulk Call Center. Simply identify yourself as calling from the University of Maryland, The Courtyards apartments, and provide your Building number. The call center agents will be able to schedule a service call for your room.
The Comcast Call Center that handles the University of Maryland’s service issues can be reached by dialing x4-CATV on-campus, or 301-314-CATV (2288) from a cell phone or off-campus telephone. The call center is staffed from 7:00am-11:00pm, seven days a week.
To report your problem via email, the email address is email@example.com. Please include your name, Courtyards address, and a brief description of the problem.
To submit a trouble ticket for cable problems, residents may visit: http://drf.umd.edu/cablehelp/
Should an appointment be needed, appointment times are available as follows:
Monday – Friday: 8:30 AM to 5:30 PM
Saturday: 9 AM to 4 PM
Saturday & Sunday: No appointments available
Since some cable problems originate in areas outside the apartment, this schedule is maintained to ensure staff is available to grant Comcast technicians access to locked areas where cable equipment is housed.
To use TV Guide’s online listings tool, use 20742 for the Zip Code to locate University of Maryland Comcast listings.
Mail / Packages
8 + (Your Building Number) + Boteler Lane
Your Apartment Number
College Park, MD 20740
For example: If you live in Building 100, Apartment 119B, your address would be:
8100 Boteler Lane
College Park, MD 20740
Upon move-out, please complete a Change of Address form in our office, in a local Post Office or online at USPS website (there is a $1.00 service fee charged by USPS for completing the Online Change of Address process).
Additional Mail Information
Mail service is provided to the Courtyards by the United States Postal Service, not campus mail. Each apartment is issued a communal mailbox located adjacent to the Clubhouse and each resident is issued a key at check-in to access the mailbox. The structure that holds the mailboxes also has a slot for outgoing mail.
As a Courtyard’s lease holder you authorize the Courtyards to accept packages, parcels, and deliveries on your behalf. However, packages will not be accepted until a resident officially checks in. As a lease holder you agree to hold Courtyards free of liability or responsibility for packages, parcels, or deliveries should they be lost, damaged, or otherwise harmed. Furthermore, Residents understand that if packages, parcels or deliveries are not claimed within fourteen (14) days, they will either be returned to the sender or discarded as Landlord deems appropriate.
Packages are logged daily by the Courtyards staff when the package delivery company is unable to deliver directly to the apartment. When a package is delivered for a resident, the resident will receive an e-mail notifying him/her of the package. Packages can be claimed Monday through Thursday 9AM-10PM, Friday 9AM-5PM, Saturday 10AM-8PM, and Sunday 12PM-10PM. A valid University I.D. is required to claim your packages.
When expecting a package, The Courtyards asks that you come to claim your package only after you have received the email that informs you it has been received. Some delivery companies deliver directly to your door, and USPS will deliver smaller packages directly to your mailbox. Due to the volume of packages received, we are unable to search for packages prior to them being logged.
Trash and recycling receptacles are available for resident use at the back of the Courtyards property near the rear entrance gate. Additionally, there are receptacles located behind Building 100 and next to Building 300. Residents are expected to dispose of all household waste at these locations. Discarding bags of trash and/or recycling in the small garbage cans throughout the property is prohibited. This causes the cans to fill quickly and overflow, and is more likely to attract animals and pests.
Any trash or recycling bags left outside of apartments or on balconies remain the responsibility of residents. If trash or recycling is found outside of your apartment or on your balcony, it will not be removed by Courtyards staff. In addition, each resident of the apartment will be billed $15 per bag/item for each day that the bag/item remains.
Recycling at the Courtyards
Here at the Courtyards we are able to “commingle” our recyclables! That means you can put all of your recyclable items into one container without sorting, and the sorting will be done by the recyclers. Comingled Recycling is easy and accepts a wide range of materials. Recycling reduces the amount of garbage you put out for collection, which helps us all in the long run! Below is a list of items that CAN be recycled:
- Paper: Newspaper, magazines, computer paper
- Plastic Containers: #1-7 bottles, jugs, trays, etc.
- Cardboard: cereal boxes, frozen food packaging, etc.
- Aluminum: cans, containers, foil, pie pans, etc.
- Books: paperback, textbooks, hardback, phone
- Steel/Tin Cans: soup cans, fruit cans, etc.
- Waxed Cartons: milk and juice cartons
- Glass: jars and bottles
- Plastic Bags/Film: must be contained within one bag
The Courtyards is proud to provide a seasonal outdoor pool. The pool is open between early May and mid-September.
11:00am – 6:00pm
June – July
12:00pm – 8:00pm
1:00pm – 7:00pm
1:00pm – 6:00pm
Access – All residents must show their ID when entering and wait to be checked on the guest list. Residents are strictly prohibited from entering the pool by any means other than the front gate or outside posted pool hours.
Guests – Residents are permitted a maximum of four (4) guests while present at the pool. Guests may not be left unattended. Residents are responsible for guest behavior.
Refreshments – Beverages are permitted only in original plastic containers or sealable containers to prevent spills and dangerous conditions from broken glass. Alcoholic beverages and glass containers are not permitted in the pool area.
Equipment – Pool toys are free to use.
* Please note that gas grills in the pool area are for staff-operated programming use only
Grills / Picnic Areas – The Courtyards proudly provides charcoal grills and picnic tables throughout the property for our residents’ enjoyment. These areas are for resident use only, free of charge, and are available on a first come, first serve basis. Residents are asked simply to be respectful of their community members while using these areas and to clean up after themselves.
- Be mindful when spending time in the sun. Sunscreen use and limiting exposure can protect the look and health of your skin.
- Be safe around the pool area, refraining from running and rough play.
- Be courteous to your neighbors and be mindful of your volume.
- Dispose of all refuse in appropriate containers around the pool area.